Dental Emergency?

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Toothache?
Broken Tooth?

Click on the red cross for our priority emergency service.

Opening Hours

Mon 9:00am - 5:30pm
Tues 9:00am - 5:30pm
Wed 9:00am - 5:30pm
Thurs 9:00am - 5:30pm
Fri 9:00am - 5:30pm
Sat 9:00am - 1:00pm
Sun Closed

Free parking

parking_sign_48 A limited number of free parking spaces are available outside the practice for our patients' use whilst they are visiting us.

"I now feel confident of my smile"

"Thank you for the special attention and patience you gave me"

"Whatever your dental needs, Alexander House takes care of everything"

"The final results surpassed my expectations thanks to your skill and expertise"

"Dr. Shah listened to me and ONLY recommended what I really needed"

"Now I have no problems visiting the dentist"

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smile3rhrAppointments

To make an appointment, simply ring our friendly reception team. We will send you a text message reminder a few days before the appointment. If you prefer, we can ring to remind you instead.

 

New Patients

We welcome new patients to our practice. Please see our New Patient Experience page for an impression of what a new patient can expect.

 

Payments

We ask our patients to settle their account at the time of their visit. We accept cash and most credit and debit cards.

Visa/Mastercard

 

Patient Satisfaction & Feedback

If you are happy with our service, we would appreciate it if you would tell others about the service we offer. You can leave your comments about our practice on the NHS Choices web site.

We constantly want to evolve and improve our services for the benefit of all our patients. We would like to encourage you to tell us your thoughts about your dental experience. Patient Feedback Questionnaires can be obtained from the Reception.

If you feel that there is anything more we could do for you to improve our service, we would very much like to hear it. Please contact the practice with your comments and suggestions. Alternatively, patients can also use the suggestion box in the Reception.

 

Missed Appointments and Late Cancellations

We understand that people live busy lives, and we aim to be as flexible as possible. However, missing appointments and cancelling at short notice wastes time and resources which are needed for other patients and may prevent us from taking on emergencies.

NHS Dental Care

If it is not possible for you to attend an appointment, please let us know as soon as possible. Our practice policy is that if patients repeatedly cancel with less that two working days notice, or do not attend an appointment, then we may no longer be able to offer NHS treatment.  We will of course take any special circumstances into account.  We may be able to offer private dental care, depending on individual circumstances.

Private Dental and Hygienist appointments

For hygienist or private dental appointments, we charge a fee (based on the time allocated) for missed appointments or cancellations received with less than two working days notice, however we will take special circumstances into consideration. Bank holidays and weekends are not full working days.

Messages left  for change of appointments  via text , email or post may not be received by the practice, in which case a charge will be incurred. We recommend that change of any appointments should only be done by speaking to reception in person or by telephone. 
If you do use text messaging or email to notify us, do not assume that we have received the message unless you have an acknowledgement sent by us in reply.

Resolution Procedure

Our aim is to ensure that the dental care you receive is of the upmost excellence. Should you have a query or complaint regarding your dental care, you can contact our practice manager/administrator who will help you with your query or complaint and talk you through the relevant procedure. Alternatively, you can pick up a copy of the procedure at the reception.

Our aim is that wherever possible we will try to solve the problem on spot. If it can`t be resolved quickly we will let you know how long we expect it will take to investigate and resolve.

 

Patients' comments

We welcome comments left by our patients on the NHS Choices web site. If you would like to comment on your experiences as our patient, please do so via the NHS Choices site.

"We have always found the dentists and nurses here to be extremely kind, polite and caring of the patients' welfare."

"People keep telling me I look 10 years younger. Thanks for giving me and my face a lift!"

"I had work done that was tailored to my exact needs, and everything was explained to me so well"

"Alexander House were extremely helpful and provided a lot of information about the treatments available"

"I am very pleased with my new crown and it still looks natural and fits perfectly one year later"

"Our dentist has dealt with all our routine tretament and some emergency work in an outstanding fashion."